Looking for help beyond Arc?
Whether you need to pick up your student ID card on your way to get your Arc membership, need some external study support or more, UNSW provides a range of services to help you out of the forest.
Feel like you're going 'round in circles?
Student Cards & Arc Stickers
Getting your student card is essential to having a blast during O-Week. New students will receive an email in Jan with information about how to order theirs online, and have it posted to your nominated address. We encourage you to order yours ASAP so that you're ready to rock when O-Week rolls around. You should Join Arc online now, then when you get to O-Week, make getting your Arc sticker from a Membership stall or Arc Reception your first stop!
WHERE | Main Library
EMAIL | student.id@unsw.edu.au
PHONE | +61 2 9385 8500
Student Administration and Living
Whether it's advice on university processes or finding key support and development services, Student Central can help you with enrolling, varying and deferring your program, tuition fees, academic transcripts, and more! Student Central also assist with Student ID cards and travel concession cards.
WHERE | Lower Ground Floor, Chancellery Building
EMAIL | studentcentral@unsw.edu.au
Student Life and Learning
Student Life and Learning oversee a range of student development and support services at UNSW! Check out their online portal NavigateMe for more information on their services
WHERE | Office of the Directors, Student Life and Learning, Chancellery Building
Email: studentlifelearning@unsw.edu.au
Student Development (formerly The Hub)
Student Development offers all kinds of professional and personal development opportunities, including the UNSW Advantage program, peer mentoring and volunteering. Their handy app Uni-Verse can help you navigate courses, campus maps, transport info, and more!
WHERE | Lower Ground Floor, Morven Brown Building (entry via Commerce Courtyard)
WHEN | Monday to Friday, 9am - 5pm
EMAIL | studentdevelopment@unsw.edu.au
Student Development - International
If you’re an international student, Student Development International is your first point of contact! Get personalised advice about your university life, student visa, wellbeing and academic performance, or if you need help but don’t know where to go.
WHERE | Ground Floor, John Goodsell Building
WHEN |Monday to Friday, 9am - 4pm
EMAIL | international.student@unsw.edu.au
Educational Support Service
Unsure of what you’re doing with your degree? Make an appointment with an Educational Support Advisor to discuss your academic progress, accommodation and tenancy needs, enrolment, financial management, and professional development!
Kensington Campus
WHERE | John Goodsell Building, Ground Floor
EMAIL| advisors@unsw.edu.au
Paddington Campus
WHERE | Room G112, G Block
WHEN | Monday, by appointment
EMAIL| advisors@unsw.edu.au
Student Integrity Unit
Have a problem, concern or grievance about your student life or studies at UNSW? Contact the UNSW Student Integrity Unit to find the resources and information to pursue a complaint.
EMAIL | studentcomplaints@unsw.edu.au
UNSW Student Accommodation Office
UNSW Accommodation assists students with their on-campus living options. UNSW has a wide range of on-campus accommodations including colleges and apartments for all student needs and lifestyles.
EMAIL | accommodation@unsw.edu.au
Student Heath & Wellbeing
University Health Service
If you’re feeling unwell and in need of a doctor, UNSW has its own health clinic for UNSW students and staff. Here you’ll find a range of qualified GPs, specialists, and nurses to lend you a helping hand and give you the medical assistance you need. Appointments can be made online at the link above, or by calling the number provided.
WHERE | University Terraces (B8), Level 1, take the lift near IGA.
WHEN| Monday and Thursday, 8am - 8pm, Tuesday – Friday, 8am – 6pm
EMAIL | unihealth@unsw.edu.au
Counselling and Psychological Services (CAPS)
The UNSW Counselling and Psychological Services (CAPS) provides free and confidential counselling for all students, to ensure student wellbeing; that all students feel comfortable and happy at university. Its services include individual counselling, support in transitioning into uni, anxiety and stress-management programs, online self-help guides, and workshops to help students promote their wellbeing and adjust to university life.
Kensington Campus
WHERE | Level 2, East Wing, Quadrangle Building
WHEN | Monday to Friday, 9am - 5pm
EMAIL | counselling@unsw.edu.au
Paddington Campus
WHERE | G Block G106.
WHEN | Monday to Friday, 9am – 4pm
EMAIL | counselling@unsw.edu.au
NIDA
WHEN | 10am - 5pm, Friday Only
EMAIL | counselling@unsw.edu.au
Religious Centre
The Religious Centre is provided for all, and is attended by Anglican, Buddhist, Catholic, Coptic Orthodox, Islamic, Jewish, Greek Orthodox, Pentecostal, Presbyterian and Uniting Church groups. It also has prayer rooms for Muslim students and facilities for Buddhist students.
WEBSITE
WHEN | 3rd Floor, Squarehouse
EMAIL | m.lavin@unsw.edu.au
Disability Services (formerly SEADU)
UNSW Disability Services help you manage the demands of university alongside any health conditions, disabilities or personal circumstances, providing support to students who may require educational and exam adjustments, amongst other needs!
WHERE | Ground Floor Goodsell Building, Opposite the Central Lecture Block (CLB)
WHEN | Monday to Friday, 10am – 4pm
EMAIL | disabilities@unsw.edu.au
University Dental Clinic
The UNSW Dental Clinic clinic is available by appointment to all UNSW students and staff. Make an appointment by calling the number provided.
WHERE | Quadrangle Building (E15)
WHEN | Monday – Friday, 9am – 5pm
EMAIL | unihealth@unsw.edu.au
Campus Security
Campus Security patrol the campus 24 hours a day/ 7 days a week to keep university students and staff safe from harm. In addition, Campus Security also offers security buggy escorts around campus, lost property and crime prevention, emergency help points and assistance, and a night shuttle bus to drive students home.
WHERE | Security Office, Gate 2 (Across from IGA)
WHEN | Open 24/7
PHONE | 9385 6000 (General Enquiries), 9385 6666 (Emergencies)
EMAIL | unihealth@unsw.edu.au
Careers Support
Careers and Employment
UNSW Careers and Employment can help you get on top of your career through their consultations, providing resume and cover letter feedback, interview prep. They also run workshops and careers fairs with top employers and companies to best position you to impress employers.
WHERE | Lvl 2 East Wing, Quadrangle Building, Kensington Campus
WHEN | Monday - Friday, 9am - 5pm
EMAIL | careers@unsw.edu.au
Academic Support
The Learning Centre
The Learning Centre offers academic workshops, individual consultations and online resources to help students get on top of your studies, and help make the transition to university smoother. The Learning Centre is available to postgraduate and undergraduate students of all disciplines and academic support programs for postgraduate students
WHERE | Lower Ground Floor, Chancellery Building
WHEN | Mon to Thurs, 9am - 5pm, Fri: 9am - 2.30pm
EMAIL | learningcentre@unsw.edu.au
IT Service Centre
The IT Service Centre is the central support point for UNSW staff and students requiring assistance with IT related matters, including enquiries related to computer, telephone and network issues.
WHERE | IT Service Centre, Ground Floor Library Annexe
WHEN | Monday to Friday, 8am - 8pm, Saturday and Sunday 11am - 2pm
EMAIL | ITServiceCentre@unsw.edu.au
Michael Crouch Innovation Centre
Find a better way at the Michael Crouch Innovation Centre: you can create, collaborate and innovate in their maker space with digital fabrication equipment and traditional shop tools, and attend events hosted by experts and community partners!
WHERE | Hilmer Building (Materials Science and Engineering Building)
WHEN | Monday to Friday, 12pm - 6pm
EMAIL | MCIC@unsw.edu.au
Scholarships and Co-Op Program Office
UNSW Scholarships is responsible for the administration of all undergraduate and postgraduate coursework scholarships offered at UNSW and is the point of contact for any questions relating to these scholarships. Scholarships also include, Merits Scholarships, Elite Athlete Support Program and Sport Scholarships, and many others. Call or email for enquires!
WHEN| Monday to Friday, 9am - 5pm
EMAIL | scholarships@unsw.edu.au
Indigenous and Torres Strait Islander Student Services
Nura Gili (Indigenous Programs Unit)
Nura Gili provides pathways for prospective Indigenous students to study in all UNSW faculties and programs. They also provide a range of Indigenous student support services, tutorial and study spaces for enrolled students. Nura Gili also operates an Indigenous Studies programs, academics and researchers and facilities for higher research degree students.
WHERE | Balnaves Place, Lower Ground Floor, Electrical Engineering Building
WHEN | Reception is open Monday to Friday, 9am - 5pm
EMAIL | nuragili@unsw.edu.au
Indigenous Students Collective
Working closely with Nura Gili and the Student Representative Council (SRC) , the Indigenous Collective hosts regular events, workshops and more on campus while advocating for the rights of Indigenous students. The Collective is run by an elected student representative that sits on the SRC.
EMAIL | indigenous@arc.unsw.edu.au
Arc Clubs
Arc Sport
O-Week
P:(02) 9065 0909
